A public cloud offering technology issue is currently affecting some Email Threat Defense systems, resulting in intermittent impacts to our ability to process email content. Cisco is actively working with the vendor to resolve the issue, and we appreciate your patience during this time.
We recommend that you advise your email users to exercise extra caution when opening emails and interacting with links or attachments while this outage is ongoing.
Posted Oct 20, 2025 - 20:34 UTC
Update
We are continuing to work on this issue.
Posted Oct 20, 2025 - 19:34 UTC
Update
We are continuing to work on this issue.
Posted Oct 20, 2025 - 16:13 UTC
Update
We are continuing to work on this issue.
Posted Oct 20, 2025 - 13:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 11:58 UTC
Update
This issue is still ongoing. There are still underlying issues with our cloud provider that is preventing full restoration of the service. Our engineers are actively engaged to resolve this as soon as possible.
Posted Oct 20, 2025 - 11:53 UTC
Identified
We are currently working on a fix as the underlying cloud provider outage seem to be recovering, however some issues still remain. We shall keep you updated on the progress.
Posted Oct 20, 2025 - 11:00 UTC
Investigating
Cisco Secure Email Threat Defense services are impacted in the US region and degraded in the Australia region. Our teams are actively investigating the issue. This is related to an outage with our cloud provider in the region. We shall keep you informed of the progress every hour.
Posted Oct 20, 2025 - 07:00 UTC
This incident affected: North America (Management Portal, Cloud Service Provider, Message Processing) and Australia (Message Processing).